Direct Marketing Dollars and Sense

Friday, July 31, 2009

Making Connections: Networking Channels: Chambers of Commerce

Chambers of Commerce are excellent places for network marketing.

First of all, the dollar for dollar value of membership can't be beat.
I often strongly council sole proprietors to keep their overhead in line with respect to their volume and while that might make the more expensive networking options (like BNI) prohibitive it never cancels out membership in a local Chamber of Commerce (or several.)

Its important to remember, however, that even when involvement in the more sophisticated networking organizations may be a fiscally viable route to take, non-involvement in a Chamber actually prevents your connection to vitally important movers and shakers within the community because top-level corporate administrative executives and political figures rarely have an appropriate context in which to interact with BNI groups or networking clubs but are almost always actively involved in Chambers (as a part of their commitment to community service.) So your involvement with a chamber may be your only opportunity to interact with these importantly connected people.

Here's how a Chamber can work for somebody in the Direct Selling Industry:
First off, understand that Chambers are volunteer-driven organizations. Formal elegance falls away pretty quickly in the non-profit world and is exchanged for ground-level functionality on a hand-to-mouth basis. Some Chambers are lucky to even have somebody to answer the phones during business hours. So expect that whatever happens for you in a Chamber happens because you make it so. On the other hand, this also makes for a nice open-source networking platform that you can customize to meet your own needs (while helping the business community at large at the same time -remember that the more successful your community is the more successful you will be.)

  • I recommend locating and joining the Chamber in the city of your county seat for starters. This will guarantee your involvement in the best funded and most active Chamber in your area. In my case its The San Rafael Chamber of Commerce, the county seat for Marin. (Contact Jean Kramers in San Rafael.)
  • Now get yourself to a Chamber "Mixer." Check out the events schedule and look for a "Mixer" or a "Social." Thats your first networking ticket. Go early to the event. Get a "New Member" ribbon or medallion to wear. (Yeah I didn't want to wear one of those either when I first went but here's the deal: Veteran members like me are looking for new blood at these things and identifying yourself as such creates excitement around you and your business. People want to talk to the "new guy or gal" and thats what you want too: You're the new kid in town and you're happening and hot and its your time to shine and show off your stuff. (Work it girl! Shake that thang! -the ribbon, that is.)
  1. Take plenty of business cards with you and hand them out like candy. Bring samples of your products and get them in or on these people. Hand out promotional materials and specials (but package them so that they'll fit easily into a purse or a suit pocket.) There's usually plenty of food and drink at these events and I recommend that you take advantage of neither; you want great, minty breath (bring mints!) with which to talk closely with people and you DO NOT want to get drunk or even a little tipsy -nobody takes a drunk seriously so just don't.
  2. Spend your time finding out about the other businesses there and collect business cards for follow up later. Unlike the more sophisticated networking organizations -that provide a great deal of training in networking- Chamber members may be very unskilled in the art of making connections so you have to graciously roll with some of that. See my post about Creating Draw in Conversations but above all be a social butterfly have fun collecting cards and meeting people. Stay until things die down, then you're done. The leads (business cards) that you collect are hot for 24 to 48 hours. Call each and every one of them and see if you can "play ball." (See my post on Playing Ball to know what I'm talking about.)
  • Next step, find out how to become an Ambassador for the Chamber. You have to get involved in Chambers for them to really work for you. Ambassadors are actively involved in business community outreach; finding potential members, welcoming new members and reaching out to renewing members. As an Ambassador I show up to ribbon cuttings and photo ops with the mayer and other major political figures and we have get-togethers, socials, sponsor subcommittees, networking meetings, new member briefings, etc. Its a lot of fun (are you liking your new job already?)

While I'm doing my ambassador thing (and this is the draw for volunteering to do this in the first place) I'm placing myself smack-dab within the business community; meeting people that I haven't met before, exchanging business notes and making my best friendly self available for service in the context of helping members get the most out of their experience with The Chamber. And since I have some experience networking -because its critical to my business- I have the ability to help and train members in maximizing their own networking skills. It never hurts to be helpful no matter what business you're in. In fact, its key.
  • Next, get involved in as many committees as you can. Involvement and service are the portals to networking success in Chambers. Be careful to keep your eyes on the money here though. Its too easy to get socially distracted when you're working in informal settings like Chambers or Lyons Clubs and they can become time wasters instead of vehicles for production. Be careful to minimize administrative duties: Somebody in the direct selling industry shouldn't ever be a "Treasurer" of any kind in any of these organizations. Leave that work to the accountants who are members because they'll get a lot more out of it (and, frankly, they also have much more to contribute -its just their thing.)

Now I don't want to minimize the value of service to your community (and I'm talking about service for its own sake regardless of your business interests.) Service to your community is actually really important -especially in our industry where the nature of our business affords us a great deal of leisure time. The business people who slave away all day in their corporate jobs (while we languish in our Marin County hot tubs) are the people who are literally financing our dreams and its up to us to take the responsibility to give back to the community through our memberships in Chambers and other volunteer outlets. So while you are taking that seriously also know that nobody expects you to sacrifice your fundamental livelihood for the sake of pure service.

Keep it balanced: Live the good life and share the wealth. It pays.



Making Connections: Networking Channels: Chambers of Commerce -YOU ARE HERE!

Making Connections: Who's Following Up?

Earlier this month I met a couple at a Chamber Mixer who offer Kung Fu and Tai Chi classes locally, Scott and Rachel Jensen.
These were nice people -and I don't say that to be pleasant, they were really nice people (they have good Chi okay.)
As an ambassador for The Chamber its my job to be gracious and network with all of my fellow members but in this case I was personally interested in their Tai Chi classes. I got Scott's card and promised him that I would give a call and get some more detailed info about their classes. The card went into a pocket, my brain got pulled away to another conversation and, needless to say, I forgot all about them. How rude was that on my part? Very! If I had a dollar for every contact that I've made that said, "I'll absolutely call you first thing on Monday!" never to hear from them again I'd be a millionaire.

The truth is: There actually IS a dollar to be made for every person that blows you off and its up to you as to whether you make it, they make it, or you BOTH make it. Scott got my card and DID follow up with me! In fact, he mailed me (via the Post Office! -not email) their newsletter with some materials about Tai Chi in general along with some information about their classes AND an invitation to attend a free class! Thats more than a dollar for me so far and many dollars for him down the road because I respect his business acumen and will absolutely be doing business with him in the future!

The lesson here?
Don't take it personally when somebody blows you off -TAKE IT TO THE BANK!
-Don't be afraid to make follow-up contact with a flake like me (flakes have money to spend too!)
-Learn from the professional image of people that you respect and do as they do.
-Don't be afraid to be human; we all forget people once in a while. Repair the damages by responding in kind to offers of kindness -we're all here to help each other.
-MOST IMPORTANTLY! Give something of yourself (ideally a taste of your product) for free, even if you've been slighted, because it PAYS BACK 100 FOLD!

Please visit Scott and Rachel's Website and get interested in what they're doing -not just in the Martial Arts but in their marketing and business approach.
Nice people DO get the sale!


Linx: 

Making Connections: Targeting Your Market? Think Again.

I'll never forget the first time I was hoodwinked by cutoffs and sneakers.
I was working in a very high-end boutique store and approached by what was clearly a homeless man in cutoffs and a T-shirt (his shorts pockets bulged with whatever he had collected from nearby trash cans.)

The man was requesting pricing and information about various items and sets that we had available however he clearly did not know what he was doing as his tastes seemed as disparate as desiring a Tiffany lamp shade to go with an Andy Warhol print. He was wasting my time and I was visibly irritated. His irritation with my irritation also became visible in a short time and I realized that, for the sake of humanity, I needed to humor this man and be willing to give him the time of day: We're on this earth for a short time, be nice to people.

After an hour or so of discussing every prohibitively-expensive option in the entire store he asked me to total it up, the whole thing.
Well I didn't waste my time grabbing a calculator, I just said, "We're looking at about five grand."
"Wrap it up," he said, "Can you deliver on Thursday?"
"Um, I  have to get payment up front." I said dismissively.
He reached into the bulge of one of his pockets and pulled out a rubber-banded stack of $100 bills wrapped around an Amex card that was rubber-banded to a driver's license.
"I need to give you two thousand cash and put the rest on this card." he said matter-of-factly.
I dubiously allowed him to hand me the card/driver's license bundle and quickly compared the names on each.
"Huh?" went through my brain as I read the name.
I looked up at his face as he counted his bills and compared it with the driver's license.
I turned white as snow. I recognized his face instantly! At the moment he had long hair which had fooled me but the face was unmistakable; I KNEW who this person was! (I won't divulge his identity here as he has deep enough pockets to sue me into several lifetimes of income should he consider this post defaming.) Needless to say I was thoroughly embarrassed, took top-notch care of him from there on out and he never did business with me again.

Recently I landed (somewhat) on the other side of that short-sighted stick. As an ambassador for the Chamber its my job to reach out to new Chamber members to welcome them and help them get started networking within our business community.

A common approach for me involves walking into the place of business with a welcome kit of materials from other businesses with similar or complimentary interests or products and some materials from my own business along with a fresh pink carnation and just a big smiling "Hello and Welcome!" (It all has a very "Mary Kay" flair -without being a direct reference- but it is literally the business that I'm in.) From there I try to find a convenient time that I could sit down with the business owner over a cup of coffee and learn more about their needs; their ideal clientele, the focus of the business, etc.

So a new business member that I approached in this way was very friendly and receptive up to the point of sitting down with me and describing their particular business niche. The name of the business was non-descript and their web presence was rather vague on specifics so I really needed to get some details to be able to promote and refer their business to my associates and affiliates.

I directly asked if we could sit down together and exchange our business notes; I find out about them and they find out about me in whatever context would be convenient -a phone conversation, promotional materials, anything.
The direct response was, "Well, we hate to turn potential new business away but we're really trying to target our market and we do focus on 'professionals', but thank you so much for the offer." 

Wow.

So my professional female clients (and there are many of them) along with all of my professional contacts through The Chamber along with all of the professional consultants in my parent Mary Kay unit (women who desire to maintain their corporate careers and enjoy MK as a weekend hobby) along with all of my full-time MK uplines or any new Chamber members that I come into contact with... NONE of these people will ever even know just what this business does through me. I still don't know exactly what they do to this very day!

Now I don't really care that they think that I'm less than "a professional" running a Mary Kay business. Heck, I'm happy to be a "lesser-than" all the way to the bank because it literally finances my lifestyle and I love my Marin County house-on-the-hill and working 20-30 hours per week and taking the month off when I feel like it. What truly saddens me is that I can't share the wealth with a business that won't even give me the time of day.
Thats so too bad.

So, targeting your market? Think again: The person standing in front of you may look homeless, gay, straight, conservative, liberal, male, female, professional or not -it doesn't matter. EVERYBODY is connected! We all have families, business contacts, personal associates and professional affiliates and they run the gamut of lifestyle and professional acumen. How you treat the person standing in front of you isn't about that person; its about everybody that that person will be in contact with over their LIFETIME! (It's also about you.)

What do you want people to say about you?

Personally, I would far prefer to be known as somebody who wastes his time outside of his "target market" than to be known as arrogant.


Linx:

Thursday, July 30, 2009

Making Connections: Playing Ball: Email Lists & Newsletters: True Story

Here's a great example of excellence in Network Marketing!

My friend Dot Spaet is a personal trainer and holds pilates classes at the Rec Center in Terra Linda.

Dot and I were both members of a BNI group (Business Connections Chapter) and because we were partners in the group she treated me to one of her classes.

It was great! Its really a workout but so low impact that you don't even realize that you're working out (but you are.) Dot is one of the most empathic trainers that I've ever met and she's what I would call a "Body Engineer"; she can work with challenges and injuries right on your level and will help you gain core strength as well as confidence in yourself no matter your physical condition.

Responding in kind I treated Dot and some other ladies in the group to a Mary Kay party and they got to sample my skin care. Dot liked the skin care but isn't one for daily face-washing regimens. Mary Kay isn't for everybody but Dot and I retained mutual respect and admiration none-the-less.

I am no longer a member of Dot's group but I made sure that I remained on her eMail List and I get periodic notices from her about classes and specials. In fact, there is another Mary Kay consultant, Hillary Doyle, who is currently in Dot's BNI chapter. Because of that affiliation Dot has an obligation to send skin care referrals to Hillary instead of to me. So at this point I gain absolutely nothing from exchanging business with Dot.

Or do I?

Actually, I have a client in Terra Linda who was telling me just the other day that since she was laid off from her work she has had to cancel her physical therapy (therapy that she was requiring as the result of an auto accident injury.) I had mentioned Dot to her as a possible replacement however she dismissed the idea saying, "Unless she charges $10 an hour I can't do it!" I didn't pursue it any further -most trainers start at around $50 to $75 an hour (and a good one is usually around $100.)

Well getting home today I noticed an email bulletin from Dot highlighting a pilates class summer special at $6 per class (when purchasing a bundled series of classes) and right in Terra Linda. I called my client to let her know and she just flipped out with excitement. I forwarded her Dot's email while we were on the phone and she admitted to me that she wasn't purchasing much from me this month primarily due to the fact that she was broke and in pain and didn't know what to do.

Well I've got her on a deferred payment plan that keeps her on her skin care without breaking the bank and now I've set her up with some affordable physical therapy that will keep her on her feet as well. These are troubled economic times and we all have to pull together to get through.


Now:

Do you know that when this client was working she was handing me several hundred dollars every quarter to keep her skin care regimen and color palette up to date?

Do you think that I'll have this client for life after this exchange?

Was it worth it for me to continue to exchange business with Dot even though she has an obligation to send referrals in another direction?

Was it valuable to me to be on Dot's mailing list in the first place?

YOU FLIPPIN' BET IT WAS!


This lady has taken care of me in my career and this was my opportunity to care for her in return.

Be a player people! It PAYS!


Please visit Dot's website for information about her Personal Training business -and know that she comes with my highest recommendation. As Dot herself says, "The best workout is the one that you will do."

Please email me for a copy of Dot's summer 2009 special flier.


-Love, Tony


Linx:



Making Connections: Playing Ball: Email Lists & Newsletters


Making Connections: Playing Ball: Email Lists & Newsletters: True Story -YOU ARE HERE!


Making Connections: Playing Ball: Email Lists & Newsletters

Now historically speaking I am somebody who HATES being marketed to. I mean I HATE it! No, you don't understand, I REALLY HATE it!
DON'T call me!
DON'T email me!
DON'T send me catalogs!
DON'T send me your newsletters!
Just DON'T!

Not too long ago I was a member of a BNI group (Business Connections Chapter.) Within the organization there is a general rule that members are not allowed to spam each other with their unsolicited promotions and communications. "Whew!" I thought, "thats a relief."
But then another thought occurred to me. BNI is a networking organization. We are literally meeting every single week to make ourselves known and marketable to each other and by each other. The web is one of the most powerful marketing tools ever invented and all of us would be absolute fools not to be heavily present on the web. So how foolish is it that we wouldn't want to be fully versed on each other's web presence in order to pass referrals? Email is one of the greatest communication tools ever invented -right up there with the telephone. Why wouldn't we want to connect with each other using this great tool? People in BNI are literally PAYING MONEY to make connections. Why would email be off limits within the membership?
Well, BNI is its own animal and I would be the last person on earth to decry it because it is a truly great organization with this particular rule being one of the only places that I found it lacking.

Getting on the mailing lists of people to whom you intend to refer (and from whom you would like referrals) and asking them to engage with your marketing vehicles -newsletters, emails, postcards, etc.- is one of the best ways to "play ball" in business.
Email systems today are robust and easily configurable to keep clutter and true spam to a minimum. I'm on many a list and receive dozens of offers from business associates and affiliates on a regular basis. Some of these marketing products are pretty lame; one of my business associates has this service that sends out a "motivational quote" every day, like I really need to have it explained to me by Gandhi why I should roll out of bed every single morning (EVERY SINGLE MORNING A NEW REASON TO BE ALIVE! SOMEBODY SHOOT ME PLEEEEEZ!) But so what?! Its just his way to keep his name in my mind. My gmail account just filters stuff like that into a folder so that it completely bypasses my inbox and I don't have to deal with it. And when I send his wife a Mary Kay catalog once a quarter he doesn't complain to me either so what the heck?

Now I will say that there can be some integrity issues with sharing email information. Some people are in the business of getting your email address and selling it to spam organizations who will pummel you with spam hoping to get a lead that is then sold to somebody else etc. Since nobody ever really wants to be used in that way the preferred method of getting you to give up the email address is by using false pretenses (conning you.) I can actually pinpoint certain people who have done that to me: Its usually pretty clear (suddenly I'm slammed with spam out of nowhere) and has happened twice within 24 hours of handing my card to somebody representing another direct selling company.
If you do that to me your dead (in business anyway.) You, your product, your name and your dog's name become the scum of the earth on the tip of my tongue and you will quickly find yourself out of business in my community. So don't.

Just be aware that some unscrupulous people will take advantage of you sometimes but its easy to get past it and hiding in the basement will not make you very marketable anyway. Just roll with it: Get on the lists of solid referral partners and get them on yours. It pays.


Linx:


Making Connections: Playing Ball: Email Lists & Newsletters -YOU ARE HERE!

Making Connections: Playing Ball

Here's the Scenario:
Several consultants of varied companies find themselves staring at each other at a dead networking event on an off night.
Consultant A sells Shaklee 
Consultant B sells Isagenix
Consultant C sells MonaVie
Each consultant has been mentored by their respective directors to view anybody in the room as a potential client as well as a potential recruit. The games begin:

Consultant A says, "Come over to my house and try this new skin care product, you'll LOVE it!"
Consultant B, "No thank you. Would you like to have more energy?! Lets get together over coffee and I'll explain the benefits of great dietary supplements!"
Consultant C, "I have learned that if I drink Mona Vie morning, noon and night with its incredible anti-oxidants then I won't need any skin care OR supplements. Why don't you guys come to my meeting and we'll explain the business opportunity to you!"
Consultants A and B in unison, "No thanks."

Done deal. Another dead networking event to add to the list of direct selling disappointments.

So lets turn this around:
We know up front that there are some potentially golden elements at play here.
First, we have three people who are smart enough and brave enough to step out of their corporate comfort zones and go it alone starting their own business with that sacred American dream of making it big.
Secondly, we know that each of these consultants have some kind of viable market that has put them into business in the first place. At the very least they are selling to dedicated friends and family and that in itself can be an extensive market.
Thirdly, each of these people have some kind of formal support system in place. Otherwise they wouldn't have even known to get together for coffee, or for a meeting, or to make an informal invitation to drop by the house and try something out.
The missing link is that each consultant doesn't want what the other consultants have. Or do they?
I would venture that each consultant is looking for team members that are brave enough to go-it-alone.
Each could also benefit from expanding their market to the friends and family of each of the others.
And since no one person or business has the ultimate and only genius marketing plan I would strongly suggest that exposure to each companies' particular perspective on marketing would broaden the horizons of each consultant (as well as anybody else in business today.)

So why not play ball?
GO to the meetings/coffees/get-togethers of other direct selling companies.
In fact, GET WITH EVERY PERSON OR COMPANY THAT YOU EVER HAVE CONTACT WITH FROM NOW ON AND WALK THROUGH THEIR WORLD!  
(Only then will you have every right to ask them to walk through yours.)
See what other people have going on, see what they do, let them practice their pitch on you. Worst case scenario you walk away nonplused (but with a new friend in a complimentary business who will be willing to refer you to THEIR clients because you're a nice and connected person.)
Best case scenario? You might actually like and enjoy the product. Better yet, you might realize that you're totally in the wrong business and you switch tracks. Business is not just about rooting for the home team, its about being on the right team.

In Mary Kay we have endless creative ideas centered around exposing people to our products and our marketing plan. I've never once seen a guest at our meetings run down by a Pink Cadillac because they didn't join up or buy products and I ALWAYS reward my guests with free products and prizes. This is a FUN business to be in and I give it away every day non-stop!
On the other hand, I'm very unlikely to refer somebody to a business associate if I know in advance that either party is so reserved that they will neither give nor receive no matter how loving or free the offer is. Thats because a closed-minded person can never perceive the value of any situation and all of us would be wasting our time with such referrals (much like the non-ball-playing consultants in the example above.)

So, PLAY BALL! You won't win if you don't play.


Linx:

Making Connections: Playing Ball -YOU ARE HERE!

Making Connections: Networking Channels: BNI (Business Networking International)

I can't say enough about this great organization!

Its really the tops and if you intend to be successful in Direct Marketing then you need to be in a BNI Group. Its as simple as that.


I was a member of the Business Connections Chapter here in San Rafael.

Now is the part where you ask me, "Gee, Tony, if it was so great then why aren't you still a member?"

The simple answer is that it was too great for me.

My Mary Kay business kicked off with a big bang in February of 2008 and I simply couldn't keep up with everything that was happening. I joined my BNI group in the summer of that year hoping to operate a more stable business that would give me some freedom to handle some pressing personal issues. But that was not to be. My business and personal life continued to blossom in overwhelming ways until I reached a point where I couldn't even take proper care of the clientele that was flooding through my door. I quit BNI out of concern for my integrity within the group; they were helping me and I wasn't able to give back enough to balance the scales (by my own estimation. Some members of my group have personally expressed that they still hold me in high esteem which I am thankful for.)


I was a Visitor Host for my group and one of my responsibilities was to explain the membership opportunity to guests who were potentially interested. What I found considerably odd about guest reactions -especially direct selling proprietors- is that they would commonly be taken aback by the price tag for membership. At the time the total package amounted to around $1200 a year for international membership (you heard that right, international membership: You could take part in as many BNI meetings that you could fit into your schedule anywhere in the world 24/7!)


So $1200 pays for 52 catered business breakfasts (or lunches.) That comes to $23 (and some change) per meal. This is a problem? I spend a good deal more than that per plate just to take ONE lady out on an average date -we're talkin' burgers an' fries here! At BNI my dance card has 40 people on it every single week!


Now I know that if you've gone into business in the direct selling industry with the intention of making a living wage with your business (if you've done it right anyway) you have paid money to become a consultant (in Mary Kay its just $100, big woop), and then you have had to buy into inventory, web presence, office equipment, business cards yadda yadda YADAA! By the end of it I hope that you have plopped down at least about five grand to be properly set up for starting a succesful new business (one that will actually earn you a living income and quickly.) And I know that that seems like a lot to most of us little people however a small sole proprietor in a not-very-profitable industry -like, say dry cleaning- would be jumping in with no less than $100,000 just to open the doors the first day (and Day 2 isn't even accounted for yet.)


I started my Mary Kay business with $600 cash and a loan from a friend for $400 and a gift from a friend for another $100 for business cards etc. (People liked me, I was lucky.) But starting my business with $1100 meant a far harder climb to success for me than it should have been had I had the proper capitol -but thats another subject that I'll discuss later. My point is that I know that it can add up to a lot of cash to get started and I totally hear somebody when they're feeling heavily into overhead for what was supposed to be just a "part-time side job" and then I sit down with them after a BNI meeting and I'm asking for another $1200 out-of-pocket. But listen with me and lets do some numbers straight up:


Okay, so I won't know what your agreement is with your wholesaler but I'll tell you what it is with mine for the sake of our subject; I receive a 50% discount on the products that I buy from Mary Kay (so I buy a cleanser for $9 and it retails for $18 -and no, I'm not ripping my clients off at that retail price: My cleanser is comparable to any high-end brand and they'll START at around $30 so my clients save a TON of money buying through me.) A basic living wage for me in Marin County is about 50 grand -and thats a subsistence-level income here, I haven't seen that level of poverty since I worked retail. So to make 50 grand per year I have to be selling at least $100,000 of retail product per year (and thats not including providing hostess gifts, client incentives, discounts and specials, etc.) Now compare that $100,000 retail figure to the $1200 that it costs you to join BNI (which is a sure-fire vehicle for attaining a big chunk of that $100,000 in retail sales if you maximize your membership.) Have you gotten your calculator out? Have you seen that $1200 is exactly 1.2% of the volume you would require to make that living wage of 50 grand? 1.2%! Is there a problem here?

If you're into this business for real then get over the price tag, its a flippin great deal!


BUT WAIT! THERE'S MORE!

Here's where you really cash in (with NO money up front.)

In BNI they want you to try before you buy. You are invited to attend two free meetings before making the decision to join up. If you still have your calculator out thats over $46 in free marketing (and meals) that BNI is willing to hand over to you with no commitment whatsoever (remember that we're still little people here, $46 free dollars still means something to us.) Now thats truly a stand-up organization that obviously believes in its product (and for good reason, it works.)


So here's the skinny:

  • Go to the BNI website and navigate to locate a local chapter (the SFBAY chapters are here.) Contact somebody either in Membership or on the Leadership Committee for that chapter -or actually anybody who is a member of the chapter is fine but Leadership is ideal, Membership is even more ideal. Make some calls. Find out if the chapter already has somebody who represents your product or industry -if they do already have somebody then just keep shopping for a chapter; only one person per industry or product category is allowed to actually make a presentation (and thats what you want, just you and only you presenting your products.)
  • Once you get a bite, set the hook. SHOW UP EARLY; the real network connections are made informally before and after the formal meeting. DRESS YOUR BEST! If you're a guy this is "suit and tie" time, if you're a gal its hose and a professional suit or dress -not sexy, professional and conservative and sharp. (If you need help with professional makeup call me -I do that for free.) The people that you are presenting to are Real Estate Agents and Financial Planners and Doctors so access them on their level with professional attire. Bring some mints, you're going to be talking a lotBRING 100 BUSINESS CARDS WITH YOU. I kid you not. An active BNI group will have upwards of 40 members and the smartest ones will take up to five of your cards each to hand out to referrals that they will make to you. BRING PRODUCT SAMPLES. I use Mary Kay lip gloss and eye shadow samples bundled in a fun cello bag with my business card to hand out to everybody that I meet. Be creative, BNI has some sticky rules about laying out pamphlets or handouts but if your product can somehow be conveniently bundled with your card and then DO IT! GET YOUR PRODUCT IN OR ON THESE PEOPLE!
  • Show up, sign in, and talk to everybody that you can possibly meet before the meeting starts. Hand EVERYBODY your business card and tell them what you do and ask them what they do. Engage them. Get a light breakfast or lunch on your plate BUT DON'T EAT ANYTHING YET. The meeting will start rather abruptly sometimes because the setting for the actual meeting is very formal. Sit down and don't eat anything yet (and mind your manners, this is your grandmother's house; elbows off the table, speak when you're spoken to kind-of-thing.)
  • The meeting will have some formalities and then there will be various presentations by members. At some point a business card box will be passed around with members' cards in it. GET THOSE CARDS! Also at some point the guests' cards will be passed around, GET THOSE TOO! Get a card from each and every member and guest present or not!
  • At some point each member will stand and give a 30 to 60 second presentation about their product or service ended by a (hopefully) memorable tag-line. Allow this process to pass you by -this is a members only time- but listen carefully to what each member is saying and how they present themselves. These presentations are generally timed in a very strict manner so members work hard at making their presentations as meaningful as they are brief which can be hard (but its a great skill to learn for networking.) Some groups use a buzzer or bell to time these "infomercials" and some will just interrupt the speaker when the time is up, they're hard-core about this.
  • At some point after the members have made their presentations it will be time for guests to make similar presentations. If you really want to impress these people you will have practiced this in advance and be ready to meet the time restriction on the DOT. Write it out in advance and STICK TO YOUR SCRIPT! It helps to be funny, not serious. Nice people get farther than serious people in networking. You want to have charisma here, not smarts. End your presentation when the time is up and SIT DOWN. Then eat.
  • At some point before excusing the guests the members will formally pass referral slips. Pay attention to this, make note of members who put one after the other of the slips into the box; that person is doing it right, making referral after referral to other members in the group -thats the way it should work and those members are important connectors in the community: CONTACT THEM after the meeting! Also pay attention to the Treasurer's verbal statistic report. In that report he or she will mention the dollar amount of volume that the members have reported as having passed between them so far in the group's fiscal year. It'll be a lot. In my group, if we averaged it out, each seat in the room represented about $10,000 of business PER MEETING. Did you get that? These are high-stakes players here. Some very active BNI groups top out at over a million dollars in volume per year -my own group was just beneath that in 2008. Thats a lot of cash for 40 people to be passing around. Who wants some of that!?
  • Towards the end of the meeting the guests will be excused to meet with the visitor host(s) to listen to the membership opportunity while the other members conduct the less interesting inside business of meeting operations etc. Get an application and be interested. Ask questions and listen carefully to the requirements -especially the attendance requirements. Listen to the presentation and engage the visitor host -remember that we are networking every moment here, even the visitor host is somebody who is sizing you up and considering whether he or she can send referrals your way even as you speak. Size them up to. Do you think that your clients could be theirs? Would you like access to their clients? Would you be proud to have the person in front of you on your team? Think about it. Let the visitor host know that you would like to return next week (even if you don't plan on it, just play it out here.) Connect with anybody who might be lingering after the meeting. Would they like to have a cup of coffee and tell you more about their business on a one-to-one basis? Work your visit for all its worth.


When its all over and you have time to reflect then think about the "feel" of the meeting that you have attended. It was probably very formal. Was it too serious (like even hostile?) for the market that you're interested in? Was there a vibe that there was political in-fighting going on? Did people say negative things about each other or criticize each other openly? These might or might not be important things, each group has its own rhythm and there are always off days and off weeks. One key thing that I have found to be a very clear indicator of an ineffective group is lack of formality. This organization thrives on effectiveness through absolute dogged formality. There are plenty of informal opportunities for networking outside of BNI (like chambers of commerce, Lyons clubs, etc.) but within this organization formality is key and if you don't find it in your group then get to another one.


One way or another you definitely want to maximize your two free visits and return to this group (or another) in the following week. Its critical that its the next week or you'll be forgotten. Don't let that happen.


In the meantime you're going to make some calls. Now its time to play ball with the cards that you collected at the meeting. GET WITH THESE PEOPLE. Once again, GET YOUR PRODUCTS ON OR IN THESE PEOPLE! But at least get with them. Go have some coffee and find out about them. Don't try to sell them -they get solicited constantly, it gets old. Be their friend, be an idiot. Have them tell you about BNI / their kids / their clients, whatever. Get to know them and "Play Ball", in the process they'll be getting to know you. See if they'll give you a free taste of their product or service, some won't and thats okay but find a way to connect with these people. It pays. (A few of these people won't know the first thing about network marketing, they're either new or stupid. I was both when I started so forgive them and move on -they just don't get it for whatever reason and they're not worth your time -but be nice.)


Go to your second meeting and repeat this process. Even if you don't end up joining you will probably gain some business as well as some referrals.


What I've described above is a typical meeting and they are very predictable as the organization has literally honed networking into a science. The best groups follow an absolute dogged formal approach to meeting structure. Less formal networking happens outside the meeting forum and thats where the real money-handling business takes place. There are sub-committees, power groups, social events -there's just a lot going on. Be involved but keep your eye on the money.


This is an exclusive organization for very serious business people. If you or your product has a chance in heck then its going to be with these people (and if you don't have the confidence to make it happen here then you need to take a serious look at what you are really doing. Either look at your product or look at yourself and find the issue. Business is not just about rooting for the home team, its about being on the right team. If you're the right team then get the right product. If you have the right product then be the right team or get out. I hate to be so harsh but its just for-real.)


In the SF Bay Area a lady by the name of Dawn Lyons is the Executive Director of the BNI Franchise for the North, South and East Bay areas. Ms. Lyons is a powerhouse (and she's the kind of professional woman that inspired me to get involved with Mary Kay, every one of my directors are of her ilk.) Ms. Lyons attained her success in the Direct Selling Industry selling dietary supplements and she thoroughly understands our needs on our level. BNI couldn't be in better and more capable hands and if you want to get connected to success then connect with her and she will lay it out like you have never seen.


Once again, I just can't say enough about this incredible organization...

Be there. It pays.


-Love Tony


Linx:


Making Connections: Networking Channels: BNI (Business Networking International) -YOU ARE HERE!


Making Connections: Networking Channels: Chambers of Commerce